Frequently Asked Questions
Everything you need to know about ordering, shipping, sizing, and returns at a glance.
Ordering & Payment
Which payment methods do you accept?
You can pay by PayPal and credit card, among others. All payment methods available to you are shown directly at checkout.
Is payment with you secure?
Yes. All payments run over encrypted, SSL-secured connections. Full card details are not stored on our own servers.
Can I change or cancel my order afterwards?
Since we prepare orders for shipping very quickly, we usually can't guarantee changes after purchase. Still, write to us right away at info@wstnd.com, we'll try to help wherever it's still possible.
Do I need a customer account to order?
No, you can also order as a guest. An account is worth it if you want to view your orders or use your wishlist across devices.
Shipping
How fast is my order shipped?
All orders leave our warehouse within one business day.
How much does shipping cost?
Shipping cost and the free-shipping threshold depend on your country and are shown clearly at checkout before you complete your order.
Which carrier do you ship with?
We ship with DHL or DPD depending on destination.
How can I track my order?
As soon as your parcel leaves our warehouse, you'll get a shipping confirmation with a tracking link by email.
Sizing & Fit
How do I find the right size?
On every product page you'll find a brand-specific conversion chart under "Size Chart" with EU, UK, and US sizes plus foot length in cm.
Do the shoes run true to size?
It depends on the model. Adidas Originals with leather soles (e.g. Samba, Gazelle, Spezial) often run half a size small, most Nike and Asics models run true to slightly roomy. Details are on the respective product page.
My size is sold out, what now?
Click "Notify Me" on the product page, choose your size, and leave your email address. We'll let you know as soon as the size is back in stock.
Returns & Exchanges
How long do I have to return an item?
You have 30 days from receipt of the goods to return an item.
Is the return shipping free?
Yes, return shipping is free of charge for you.
What condition does the item need to be in?
Unworn, in its original packaging with all tags attached.
How do I start a return?
Email us at info@wstnd.com with your order number, we'll send you the next steps.
When will I get my money back?
As soon as your return has arrived and been checked by us, we'll refund the amount to your original payment method.
Can I exchange instead of returning?
We don't currently offer a direct exchange. Send the item back and simply re-order the size or model you want.
Authenticity & Quality
Are your products authentic?
Yes. We work exclusively with verified sources, and every pair goes through inspection before shipping.
What do I do about a defect or wrong delivery?
Get in touch as soon as possible by email at info@wstnd.com with photos of the item, we'll take care of it right away.
Wishlist & Notifications
How does the wishlist work?
Click the heart icon on a product page and the item is saved. You'll find your full wishlist via the heart icon at the top of the menu.
Is my wishlist saved across devices?
Currently your wishlist is stored locally in your browser. If you switch device or browser, it will be empty there.
How does the restock notification work?
Choose "Notify Me" on the product page, enter your desired size and email address. As soon as the size is back in stock, you'll get an email from us.
Contact
How do I reach customer service?
Fastest by email at info@wstnd.com.
Where can I find your company and contact details?
WSTND GmbH, Brehmstr. 3, 40239 Düsseldorf, Germany. You'll find all mandatory details in the Legal Notice.